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Apprentice Customer Service Assistant

Company: Alamay

Location: Alamy HQ, Milton Park

Contract: Fixed Term, 12-18 month apprenticeship 

Hours: 36.25 hours per week, Monday-Friday. (including the time you’re at College). Alternate weeks of day shifts (8am to 4.15pm) and night shifts (2.45pm to 11pm (or 1.45pm to 10pm depending on age))

Package: £269 p/week + great benefits


Do you pride yourself on delivering a great customer experience? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Community team! 


Alamy is a technology business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach. 


We want to continue creating a business we can be proud of. To make this happen, we need brilliant people who are passionate and think differently. With a CEO and management team who make fast decisions, we have to be able to keep pace and evolve. At the heart of Alamy are a group of people who care about what we do and doing it really well. We’re always ready to adapt to new situations and challenges to ensure that Alamy continues to provide excellent service and a unique product. We’re ethical, believe in having a work life balance and have a lot of passion for our product! 


Our values:

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for Better
  • Be Bold & Be Brave
  • Do the right thing


Here’s some more detail about this exciting opportunity, where you’ll get ‘on the job’ training and learn how to

  • Be the first point of contact for customers emailing us, sending replies to the straight-forward ones and allocating the others to the right team to answer
  • Answering calls
  • You’ll get involved with team projects
  • You’ll be liaising with other departments


You’ll complete a course which will lead to an apprenticeship in Customer Service Level 2.


We’re looking for someone who: 

  • Enjoys being busy and isn’t afraid to ask questions 
  • Thrives on learning new things 
  • Has a positive ‘can do’ attitude, especially when faced with a challenge 
  • Enjoys being part of a team, sharing your opinions and making quick decisions
  • Has a good attention to detail
  • Excellent time management
  • Well organised
  • Has good written and spoken English
  • It’s great if you’re interested in media, photography and the creative marketplace, but it’s not essential


Want to know more and think you’ll fit in - let us know by applying today!


Closing date: 27th February 2019

To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled