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Apprentice Service Desk Engineer

Company: RM Education

Position: Full-time.

Salary: Starts at £12,000

Benefits: 25 days annual leave (option to buy more), performance related bonus scheme an group personal pension.

The Job:

RM Education is the leading provider of IT software & services to the Education sector.  We develop engaging, inspiring technical solutions and win awards along the way.


As an apprentice, you'll have the challenges of our business plus the support of your colleagues. You will have a real job from day one of starting with RM, whilst continuing your learning with a training provider at a local training center. Working in a team where you'll get a great insight into how the business works, you'll earn a salary whilst gaining practical work experience within your chosen discipline.


Using some of the latest technology you will join our friendly, experienced Service Desk Team who have a positive ‘can-do’ attitude who understand the importance of the internet in the educational environment.

You will receive fantastic support and training. This is an ideal opportunity for an enthusiastic, customer focused problem solver to gain new skills from an experienced service desk and internet service provider.


Key responsibilities

Service desk responsibilities include responding to support queries via telephone and email from our wide ranging customer base of educational establishments. You will have the opportunity to help RM launch new internet products and services and be involved in projects that help make us even better at what we do.

With the growth of cloud technologies and expansion of on-line content, a fast, functioning internet connection is mission critical to schools and educational establishments. We are looking for forward thinking engineers who want to step up and help us support schools, academies and multi-academy trusts get the best from their internet connection and aid their move to cloud based solutions.


Skills & experience
  • Strong problem solving skills, with an inquisitive and creative approach
  • Excellent written and verbal communication, strong active listening skills and the ability to build strong relationships with and influence colleagues and customers
  • Highly customer focused with an empathetic and customer-centric approach
  • Sound planning & organisational skills to handle the workload and to prioritise activities across the group of customers in a dynamic work environment
  • Improvement focus and good decision making ability



Working for RM you would be entitled to the following benefits:

  • 25 Days Annual Leave (option to buy an extra 5 days)
  • Performance Related Bonus Scheme
  • Group Personal Pension
  • Private Medical Healthcare
  • Income Protection
  • Life Assurance

The following voluntary benefits are also available:

  • Childcare Vouchers
  • Voluntary Dental Plan
  • Voluntary Health Cash Plan
  • Voluntary Critical Illness Cover
  • Voluntary Health Assessments
  • Cycle to Work Scheme
  • Give As You Earn (GAYE)
  • Employee Referral Scheme


Why work for RM
  • A chance to work in one of the UK’s leading employers (certified Top Employer UK).
  • Work with a very broad and constantly evolving array of ICT
  • Working within the education IT sector is highly stimulating and hugely rewarding
  • RM offers exceptional career development and advancement opportunities
  • The role has a high degree of autonomy and combines broad technical exposure as well as the opportunity to develop client relationship management
To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled