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Customer Service Executive
Company: Alamy HQ
Location: Alamy HQ, Milton Park
Hours: 36 ¼ per week, Monday – Friday, working 7.25 hour shifts each day between the hours of 8am -11pm
Package: Competitive+ 10% bonus, and great benefits
Do you pride yourself on delivering a great customer service? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Community team!
Alamy is a technology business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.
We want to continue creating a business we can be proud of. To make this happen, we need brilliant people who are passionate and think differently. With a CEO and management team who make fast decisions, we have to be able to keep pace and evolve.
At the heart of Alamy are a group of people who care about what we do and doing it really well. We’re always ready to adapt to new situations and challenges to ensure that Alamy continues to provide excellent service and a unique product.
We’re ethical, believe in having a work life balance and have a lot of passion for our product!
Put the customer first
Succeed (and fail) as a team
Strive for Better
Be Bold Be Brave
Do the right thing
Here’s some more detail about this exciting opportunity!
You’ll be working as part of a busy team supporting our customers with their image and licensing needs
You’ll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality
You’ll be liaising with other departments regarding usage and billing enquiries and supporting our Sales team with Key customer requests
We pride ourselves on the service we deliver, and you’ll be working towards first time resolution for our customers.
The queries can be varied, and you’ll be logging and categorising them using Salesforce and our own CRM system
We’re a supportive team so if issues need to be escalated there’s always resource on hand to support you
You’ll get involved with team projects
We’re looking for someone who:
Is confident dealing with external customers and understands the importance of putting the customer first
Can work as part of a team and independently
Is self-motivated and focused, you’ll need to be organised and able to meet deadlines
Has good attention to detail and loves the challenge of solving problems
Is improvement focused with the desire to continually strive for better
Can adapt to change, our business is fast paced and agile
Has good knowledge of MS Office – we’ll train you on our internal systems
Has an interest in the media / photography industry, although this isn’t essential