<img height="1" width="1" src="https://www.facebook.com/tr?id=1475348972529988&amp;ev=PageView &amp;noscript=1">
Home
About
Why Milton Park?
Getting Here
Availability
News & Events
Work Here
Downloads
Contact Us

French Speaking Customer Service Executive

Company: Alamy 

Type of contract: Permanent 

Hours: 36 ¼ per week, Monday – Friday, working 7 ¼ hour shifts between 8.00am and 11.00pm

Package: £21,000 - £23,862 dependent on experience, plus 10% bonus and great benefits

 

The Role:

Do you pride yourself on delivering a brilliant customer experience? Are you fluent at business level in French and English? Would you thrive in a fast-paced role, working as part of a supportive team whilst being accountable for your own contribution? We’re on the lookout for someone that loves solving problems and can do so whilst spinning various plates. If this sounds like you then we have an exciting opportunity available within our customer services team. 

Alamy is a technology business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach. We want to continue creating a business we can be proud of. To make this happen, we need brilliant people who are passionate and think differently. With a CEO and management team who make fast decisions, we have to be able to keep pace and evolve. At the heart of Alamy are a group of people who care about what we do and doing it really well. We’re always ready to adapt to new situations and challenges to ensure that Alamy continues to provide excellent service and a unique product. We’re ethical, believe in having a work life balance and have a lot of passion for our product! 

 

Our values:

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for Better
  • Be Bold Be Brave
  • Do the right thing


Here’s some more detail about this exciting opportunity!

  • You’ll be working as part of a busy team supporting our customers with their image and licensing needs
  • You’ll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality
  • You’ll be liaising with other departments regarding usage and billing enquiries and supporting our sales team with key customer requests 
  • We pride ourselves on the service we deliver, and you’ll be working towards first time resolution for our customers. 
  • The queries can be varied, and you’ll be logging and categorising them using Salesforce and our own CRM system 
  • We’re a supportive team so if issues need to be escalated there’s always resource on hand to support you
  • You’ll get involved with team projects 

 

We’re looking for someone who:

  • Is confident dealing with external customers and demonstrates a customer first ethos 
  • Can work as part of a team and independently
  • Is self-motivated and focused, you’ll need to be organised and able to meet deadlines 
  • Has good attention to detail and loves the challenge of solving problems
  • Is improvement focused with the desire to continually strive for better 
  • Can adapt to change, our business is fast paced and agile
  • Has good knowledge of MS Office – we’ll train you on our internal systems
  • Has an interest in the media / photography industry, although this isn’t essential 

 

Want to know more and think you’ll fit in? Let us know by applying today! 

 

Closing date: 25th June, however, due to an anticipated great response we reserve the right to close the vacancy earlier than the specified date

 

To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled