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Technical Support Coordinator

Company: CTS Group Limited

Contract: Full-time

Salary: Competitive 

Benefits: 20 days holiday plus Bank Holidays (prorata)

Career development opportunities: Employee of the Quarter / Year rewards and Your birthday off!

Pension: Discretionary bonuses

The Job:

We have a full-time position available for a Technical Support Coordinator. If you have worked on a help desk and have experience at dealing with customers, in a customer service role, or if you are a super organised Administrator, that fancies doing something different then we want to hear from you. You will be the first point of call for our customers who call our Support help desk. A real customer services focus is needed, the ability to multi-task, be organised and have a passion for improving things.


The Person:

  • Excellent telephone and written communication skills
  • Organised with proven ability to prioritise and multi-task
  • Strong analytical and problem-solving skills
  • Demonstrated record of providing exceptional customer service (minimum one year experience)
  • Technically minded with high attention to detail


Responsibilities:

  • Dealing with pre/ post-installation queries via telephone/email
  • Assisting with engineers scheduling and support Logging new support calls reported via telephone and email Monitor Application Support help desk queue and respond to calls within SLA’s Address user queries
  • Updating and managing knowledge base
  • Assist with resolution of logs Liaise with customers, departments, and ensure everyone is updated
  • Own documentation and be organized Log and process requests for change/enhancements, following a formal change process
  • Controlled testing of application patches and new releases Producing and updating Manuals / Procedures / Training Videos

If you would like to be considered for this Technical Support Coordinator role, please send a copy of your CV to: Rachel.cotter@cts-group.co.uk

 

 

To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled