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Trainee Customer Support Executive

Company: NorthRow

Type of Contract: Permanent
Location: Milton Park, South Oxfordshire
Hours: Full time, 37.5 per week, 09.30am to 17.30pm (Monday – Friday) – ½ Hour Lunch break

This is a varied and exciting role in a small, but rapidly growing business. Based in offices in Milton Park, South Oxfordshire, this ambitious start-up has doubled in size in each of the last 3 years and is set to continue to grow at a rapid pace. We are looking for a Trainee Customer Support Executive (‘TCSE’) to provide, enhance and help to develop the high-quality support that we provide to our clients.

 

vInitially, working under supervision and using your own initiative, your primary responsibility within the TCSE role will be to deal with a variety of Support administration activities whilst undergoing structured training that will provide the opportunity of progressing rapidly into a Customer Service Executive role.

 

Key Skills

  • The ability to communicate well with others with strong friendly, professional call handling skills and active listening
  • Good numeracy skills
  • Excellent attention to detail
  • Confident at troubleshooting and investigating issues
  • Good IT technical skills including familiarity with Microsoft Office products (Excel, Word etc.)
  • Reliable and discreet
  • Ability to adapt/respond rapidly to change
  • Ability to multi-task, prioritize, and manage time effectively
  • The desire to learn new skills

 

Tasks

  • Day to day first line customer support; o Manage incoming calls and Support Desk tickets (‘ZenDesk’)
  • Identify and assess customers’ needs to achieve effective resolution and satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Interact with and escalate, when appropriate, to internal development team (2nd/3rd line)
  • Meet personal/customer service team Service Level Agreements (SLAs)
  • Handle customer complaints/issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Setting up and training customers
  • User testing
  • Create and pro-actively re-assess support
  • Understanding customer issues/requirements and suggesting changes to the system to improve the user experience
  • Generation of requested reports for internal and external use

 

What’s on Offer:

  • Competitive salary - £21,000 to £23,000pa
  • 25 days holiday, rising with length of service, plus bank holidays
  • Contributory pension scheme
  • Life Assurance @ 4 x salary
  • Cycle to Work Scheme
  • Friendly working environment (We even provide breakfast!)

 

Contact details:

To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled