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Great Customer Experience Collaboration – UPS & OmPrompt

Published on: 05/04/2016

A true story about UPS, automation, shoes and the personal touch.

Great customer experience comes down to the ability and willingness of real people to go the extra mile (even if it’s only half a mile). This is a true story about great customer service; what OmPrompt and UPS have in common.

Senior Marketing Director, Gina at OmPrompt made a new connection a few weeks ago when she’d accidentally given the wrong postal address for a delivery.

Thanks to one of the delightful delivery drivers many of the Milton Park receptionists and office managers will be familiar with, Gina managed to receive her new boots:

  • earlier than expected,
  • outside of normal working hours,
  • without a tracking code, and
  • without having provided the right postal address in the first place

OmPrompt and UPS have a lot in common

OmPrompt help others provide excellent customer service. OmPrompt Customer Automation Management isn’t just software that helps busy customer service people do less manual data entry – it helps global businesses manage the data that travels across the supply chain. OmPrompt lets companies automate the input, configuration and analysis of orders (amongst other transaction types) so that they can spend less time inputting data and more time serving their customers.

UPS also uses automation tools across their business.

Without it, they wouldn’t have a business. Can you imagine the millions of packages they deliver every year? Now try to imagine them doing this without extremely clever, sophisticated software tools to help them get the right goods to the right place at the right time?

When clever technology and passionate people COMBINE, that’s what makes the difference between average and extraordinary businesses – that’s what turns a normal customer transaction into an extraordinary experience.

So this is why there’s a photo of two happy, friendly, helpful UPS employees with a box of shoes here; and why OmPrompt and UPS have more in common that their business location at Milton Park, less than half a mile away from each other – they also share a passion for great customer service.

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