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Customer Service Executive (Temporary)
Contract: Temporary to 31st December 2019
Location: Alamy HQ, Milton Park, Oxfordshire
Hours: 36 ¼ per week, Monday - Friday, working 7.25 hour shifts each day between the hours of 8am - 11pm
Package: £11 per hour
Do you pride yourself on delivering a great customer service? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Customer Service team!
Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach.
We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in India, the UK, US and Australia, our values shape who we are as an organisation and help set us apart from our competitors.
At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that why we aim to be a continuous improvement organisation.
As a company we respect the work-life balance and reward for delivery. As a team, we’re ethical (ten per cent of our profits go to charity) and we’re nice – but not in a boring way!
Put the customer first
Succeed (and fail) as a team
Strive for better
Be bold be brave
Do the right thing
Here's some more detail about this exciting opportunity!
You'll be working as part of a bust team supporting our customers with their image and licensing needs
You’ll manage questions and enquiries from customers via calls, emails and live chats on a whole range of issues including pricing, downloading images, copyright and image quality
You’ll be liaising with other departments regarding usage and billing enquiries and supporting our Sales team with Key Customer requests
We pride ourselves on the service we deliver, and you’ll be working towards first time resolution for our customers
The queries can be varied, and you’ll be logging and categorising them using Salesforce and our own CRM system
We’re a supportive team so if issues need to be escalated there’s always resource on hand to support you
You’ll get involved with team projects
We're looking for someone with:
Confidence when dealing with external customers and understanding of the importance of putting the customer first
A proven ability to work as part of a team and independently
Self-motivation and focused, you’ll need to be organised and able to meet deadlines
Good attention to detail and loves the challenge of solving problems
A focus on improvement with the desire to continually strive for better
Ability to adapt to change, our business is fast paced and agile
A good knowledge of MS Office – we’ll train you on our internal systems, so don’t worry about them!
An interest in the media / photography industry, although this isn’t essential
Excited about joining a team that's building the world's best stock photography company? Let us know by applying today! The closing date is Monday 9th September 2019, however, due to an anticipated great response we reserve the right to close the vacancy earlier than the specified date.
To apply for this vacancy please get in touch with the recruiter using the details shown above.