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Apprentice Customer Service Assistant

Company: Alamy

Contract: Fixed term 12-13 month apprenticeship

Hours: 36.25 hours per week (including the time you’re at College) 4 different shifts worked on a rota throughout the week: 8am - 4.15pm, 10am - 6.15pm, 11.45am - 8pm and 2.45pm - 11pm (or 1.45pm - 10pm depending on age) Monday to Friday

Package: £269 per week plus great benefits 

Location: Alamy HQ, Milton Park, Abingdon, Oxfordshire  


The Job:

Do you pride yourself on delivering a great customer experience? Can you work as part of a supportive team but also on your own initiative? Are you a problem solver with great organisational skills? If this sounds like you then we have an exciting opportunity available within our Community team! 

Alamy is a global ecommerce business that sells stock images, footage and live news imagery to customers around the world. It’s a truly exciting time at Alamy, our business is growing, and we are continually working towards expanding our reach. 

We are always on the lookout for brilliant, passionate people who think differently and want to help us as we continue to build a global business we can be proud of. With hugely talented teams in the UK, India, the US and Australia, our values shape who we are as an organisation and help set us apart from our competitors. 

At heart, Alamy is a group of people who care deeply about what we do and doing it really well. We don’t just talk agile, we live it, so that we can stay ahead of our competition and provide our customers and contributors with excellent service, a unique product and a great experience. We encourage teams to come together, be accountable, feel empowered to take decisions and experiment. Growth, both as a global company and as individuals, is critical to our success and that’s why we aim to be a continuous improvement organisation.

As a company we respect work-life balance and reward for delivery. As a team, we're ethical (ten per cent of our profits go to charity) and we're nice - but not in a boring way!


Our values: 

  • Put the customer first
  • Succeed (and fail) as a team
  • Strive for better
  • Be bold, be brave
  • Do the right thing


Here’s some more detail about this exciting opportunity, where you’ll get ‘on the job’ training and learn how to; 

  • Be the first point of contact for customers emailing us, sending replies to the straight-forward ones and allocating the others to the right team to answer
  • Answering calls
  • You’ll get involved with team projects
  • You’ll be liaising with other departments

You’ll complete a course which will lead to an apprenticeship in Customer Service Level 2.


We’re looking for someone who: 

  • Enjoys being busy and isn’t afraid to ask questions 
  • Thrives on learning new things 
  • Has a positive ‘can do’ attitude, especially when faced with a challenge 
  • Enjoys being part of a team, sharing your opinions and making quick decisions
  • Has a good attention to detail
  • Excellent time management
  • Well organised
  • It's great if you're interested in media, photography and the creative marketplace, but it's not essential.


Want to know more and think you’ll fit in - let us know by applying today!

Closing date: 22ndNovember 2019 However, due to an anticipated high response we reserve the right the close the vacancy earlier. 

To apply for this vacancy please get in touch with the recruiter using the details shown above.

Submit Vacancy

Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled