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IT Engineer

Company: CTS Group Ltd

We're looking for an all-rounder, experience with Windows Server networks, 2008 & preferably 2012, with Exchange Servers, Active Directory & Group Policy. SQL knowledge would be a plus. General Experience with Windows 7, 8 & 10 Desktop environments.

Standard IP knowledge of internal & external IP address range types is expected, along with basic, subnetting & routing. We would expect that you have experience of dealing with the usual network peripherals, firewalls, routers etc. Cisco experience would be a plus but not essential.

The ability to inspire confidence in clients, meet deadlines and be responsible for the day-to-day support requirements of the clients and the network.

Excellent written & verbal communication skills are a must, with documentation of activities in our Issue Management System.

Valid UK driving licence essential

 

Job Description:

2nd/3rd Line Telephone & Remote Access Support to CTS Group clients

  • Server administration
  • Solving user problems /answering queries /basic user instruction
  • New user & application setups
  • Day-to-day user/systems support (printer installs, etc.)

 

Providing support to CTS Group consultants

  • Web-based ‘Manufacturer Knowledge Base’ investigations
  • Providing applications & patches

 

Providing in-house technical support to CTS Office employees

  • Workstation troubleshooting
  • training & answering queries (re: MS Office based apps.)
  • In-house server /network troubleshooting

 

Escalation of client requests (systems development & sales) to consultants/account managers.

Occasional on-site support/delivery of goods & services to clients, site auditing & fact-finding visits

 

Technical-Support-Coordinator-v2.pdf

Category: Technology

Name: Karen Ogden

Email: enquiries@cts-group.co.uk

Phone: 01235 432 000

To apply for this vacancy please get in touch with the recruiter using the details shown above.

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Submission Terms and Conditions

Terms and conditions for submitting a vacancy onto Milton Park’s website: www.miltonpark.co.uk

  • This job vacancy must be based only on Milton Park
  • The company must be a Milton Park occupier
  • This job vacancy will remain live for 3 months or until further notice from yourself
  • This upload will be reviewed by the Marketing Manager for MEPC before it is set live, once it is set live you will receive a confirmation email
  • Please endeavour to contact the Marketing Manager to ensure the vacancy is removed once the position has been filled