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Company: CTS Group Ltd
We're looking for an all-rounder, experience with Windows Server networks, 2008 & preferably 2012, with Exchange Servers, Active Directory & Group Policy. SQL knowledge would be a plus. General Experience with Windows 7, 8 & 10 Desktop environments.
Standard IP knowledge of internal & external IP address range types is expected, along with basic, subnetting & routing. We would expect that you have experience of dealing with the usual network peripherals, firewalls, routers etc. Cisco experience would be a plus but not essential.
The ability to inspire confidence in clients, meet deadlines and be responsible for the day-to-day support requirements of the clients and the network.
Excellent written & verbal communication skills are a must, with documentation of activities in our Issue Management System.
Valid UK driving licence essential
2nd/3rd Line Telephone & Remote Access Support to CTS Group clients
Solving user problems /answering queries /basic user instruction
New user & application setups
Day-to-day user/systems support (printer installs, etc.)