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Company: Taylor and Francis
Benefits: 25 days holiday per annum (with an additional 3 days for Christmas), a comprehensive benefits package and company pension scheme.
We have an exciting opportunity to join our fast-paced journals production team as Production Editor. You will be responsible for building key relationships, working with third party suppliers and providing strong customer service to ensure the full journal production process is successfully achieved across a large portfolio of journal titles.
Reporting to the Production Team Leader, the key responsibilities are:
Liaising with internal and external editors to obtain copy for publication to agreed schedules
Monitoring and managing supplier performance and providing constructive feedback to ensure high quality work
Sharing and communicating best practice with external suppliers and internal colleagues
Analysing errors and defects to improve quality standards
Improving workflows to ensure best standards are achieved
Quality checking articles and issues against style and agreed checklists
Ensuring article and issue publication runs to agreed schedules and page budgets
Communicating effectively to provide first-rate customer service for authors, editors, suppliers and societies
Working as an enthusiastic and cooperative team player within a dynamic, effective and flexible team
Ensuring information is maintained and up-to-date across multiple databases
Managing and implementing strategic changes across a portfolio of titles
The ideal candidate:
Has exceptional customer service skills, ideally with knowledge of supply chain or previous customer service experience
Has a passion to join a leading academic publisher
Is adaptable and not averse to working within a changeable and fast paced environment
Can manage their own time and prioritise tasks to ensure all work is completed on time and to agreed standards
Has excellent written and verbal communication skills