Customer Support Advisor

Who they are

Furniture is Guardsman’s passion

Guardsman believe that life is for living, so you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage.

That’s why they’ve developed:

• Furniture Protection Plans to give you total peace of mind
• Professional grade furniture care products to help you keep your home looking its best
• Flexible repair services to enable you to hold on to your loved furniture pieces
• Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result.
• They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.

They are owned by the Amynta Group, an insurance services company specialising in property, casualty and specialty insurance as well as warranty and protection across the world. Amynta is a premier insurance services company with more than $3.5 billion in managed premium.

Job Description

Are you organised, people-focused and looking for a role where you can make a real difference? They’re hiring a Customer Support Advisor to join their supportive and growing team.

As a Customer Support Advisor, you’ll manage customer claims from start to finish—assessing cases, ordering parts, resolving issues, and keeping customers informed every step of the way. This is a varied role that mixes admin, communication, and decision-making

Day-to-Day Duties:

• Handle and assess consumer claims within service level agreements (SLAs)
• Communicate updates to customers via phone and email
• Liaise with manufacturers and retailers to resolve claims
• Raise purchase orders and update internal reports
• Manage inbound/outbound calls and emails professionally
• Resolve customer complaints in line with company policies

Why join them?

• Office based with flexibility to work from home
• Pension Scheme (up to 8% paid by Guardsman)
• Life assurance cover (4 x basic salary)
• 25 days annual holiday plus bank holidays
• Birthday off
• Holiday trade scheme – Buy or sell up to one contractual working week
• Employee Assist Programme (EAP)
• Bonus scheme
• Free flu jab
• Company Sick Pay
• Wellbeing app

Logistics: salary/travel/location/shift/start date

• Location: Milton Park, Didcot | Office-based with flexible home working
• Job Type: Permanent Mon–Fri, 08:30–17:00 | 1-hour lunch

The ideal candidate

What you’ll need:

• Strong customer service and communication skills
• Good organisational and admin abilities
• Confidence using Microsoft Office (Excel, Word, Outlook)
• Ability to prioritise tasks and work independently
• A proactive, solution-focused approach