Customer Support Advisor
at Guardsman Industries Ltd
Contract type: Full-time, Hybrid, Permanent
Salary: £23,881
Application Closing Date: 30 September 2025
Who they are
Furniture is Guardsman’s passion.
They believe that life is for living, so you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage.
That’s why they’ve developed:
- Furniture Protection Plans to give you total peace of mind
- Professional grade furniture care products to help you keep your home looking its best
- Flexible repair services to enable you to hold on to your loved furniture pieces
Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.
They are owned by the Amynta Group, an insurance services company specialising in property, casualty and specialty insurance as well as warranty and protection across the world. Amynta is a premier insurance services company with more than $3.5 billion in managed premium.
Job Description
Are you organised, people-focused and looking for a role where you can make a real difference? Guardsman are hiring a Customer Support Advisor to join their supportive and growing team.
About the Role:
As a Customer Support Advisor, you’ll manage customer claims from start to finish—assessing cases, ordering parts, resolving issues and keeping customers informed every step of the way. This is a varied role that mixes admin, communication and decision-making.
Day-to-Day Duties:
- Handle and assess consumer claims within service level agreements (SLAs)
- Communicate updates to customers via phone and email
- Liaise with manufacturers and retailers to resolve claims
- Raise purchase orders and update internal reports
- Manage inbound/outbound calls and emails professionally
- Resolve customer complaints in line with company policies
The ideal candidate
What You’ll Need:
- Strong customer service and communication skills
- Good organisational and admin abilities
- Confidence using Microsoft Office (Excel, Word, Outlook)
- Ability to prioritise tasks and work independently
- A proactive, solution-focused approach
Why Join Guardsman?
- Office-based with flexibility to work from home
- Supportive team environment
- Opportunities for growth within a respected global business
- Be part of a company that values fairness and inclusivity
- Free onsite parking
- 25 Days annual leave, with the opportunity to buy up to an additional 5 days
- Additional day off for your birthday
