Franchise Support Coordinator

Who they are

Furniture is Guardsman’s passion

Guardsman believe that life is for living, so you should be able to choose the furniture you want so you can enjoy it without worrying about accidents and damage.

That’s why they’ve developed:

• Furniture Protection Plans to give you total peace of mind
• Professional grade furniture care products to help you keep your home looking its best
• Flexible repair services to enable you to hold on to your loved furniture pieces

Founded in 1915, the Guardsman brand is well known and covers not just the UK, but also operates in North America, Australia and Europe. They have over 100 years’ experience caring for furniture, developing new techniques, tools and products to achieve the best result. They are passionate about nurturing in-house talent and expertise, from expert furniture manufacturing knowledge to award winning products and services and everything in between; they know it’s their job to care for you and your furniture and they won’t let you down.

They are owned by the Amynta Group, an insurance services company specialising in property, casualty and specialty insurance as well as warranty and protection across the world. Amynta is a premier insurance services company with more than $3.5 billion in managed premium.

Job Description

Are you looking to grow your career in franchising and operations?

Guardsman are looking for an organised, proactive individual to join their team as a Franchise Support Coordinator, providing essential support to their nationwide Safeclean franchise network.

This is a varied and hands-on role where you’ll work closely with franchisees and head office teams to help deliver excellent customer experiences, support business growth and ensure operational compliance with brand standards.

What you’ll do:

• Provide day-to-day operational support to franchisees, acting as a trusted point of contact
• Support franchisee onboarding, from contracts and equipment to local marketing plans
• Help coordinate and deliver training sessions and resources for franchisees
• Assist with digital marketing content, social media guidance and campaign assets
• Track network compliance and support franchisees in meeting brand standards
• Work on activities that drive franchise recruitment, network growth and continuous improvement
• Support with administrative tasks such as calls, emails, record-keeping and data uploads.

The ideal candidate

What they’re looking for:

• Experience in operations, franchise support, or customer service coordination
• Excellent communication and organisational skills with a proactive, solution-focused approach
• Comfortable using technology and systems to support projects and data management
• An interest in franchising, marketing and helping independent businesses succeed.

Why join them?

• Be part of a respected franchise network with a strong reputation for quality and service
• Gain experience across franchise operations, marketing, recruitment and compliance
• Enjoy hybrid working and flexible hours
• Build a career with real opportunities for growth and progression.